ed33 Privacy Policy

ed33 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you use ed33's website, mobile app, or any related services.

This policy applies to all registered users and visitors of our platform. By using our services, you are considered to have accepted the terms of this policy. If you do not accept this policy, your right to use the services may be limited.

We commit that your personal information will never be sold to third parties and will only be used for the purposes described in this policy.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of services includes:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address
• Payment details such as bKash, Nagad, Rocket, or Upay account information
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

When you use ed33, our system automatically collects certain technical information:

• Device type, operating system, and browser information
• IP address and connection time
• Website browsing activity and details of pages visited
• Game play history and transaction records
• Information collected through cookies and similar tracking technologies
• Session duration and type of activity on the platform

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as payment processors (bKash, Nagad, Rocket, Upay) and fraud prevention services. This information is used solely to ensure the security of your account and the validity of transactions.

3.1 Providing and Operating Services

ed33 uses your information to create and manage accounts, keep gaming services active, process deposit and withdrawal transactions, and provide customer support. Our 24/7 live chat and email support team can access the information needed to resolve your issues promptly.

3.2 Identity and Age Verification

Our platform's services are available only to those aged 21 or above. Identity verification information is used to enforce this requirement and to comply with Anti-Money Laundering (AML) guidelines. This is also essential for the security of your account.

3.3 Security and Fraud Prevention

We analyze technical data and transaction history to detect suspicious activity, prevent unauthorized access, and ensure the protection of your account and funds.

3.4 Service Improvement and Personalization

By analyzing your gaming preferences and browsing patterns, we improve ed33's services and work to make your experience more relevant and enjoyable. This information is analyzed in a completely anonymous manner.

3.5 Communication and Notifications

We use your mobile number and email address to send account activity updates, transaction confirmations, and important security notifications. If you have consented to promotional communications, we may also inform you about bonuses and offers.

4.1 Sharing Information with Third Parties

ed33 never sells your personal information. However, some information may be shared in the following limited circumstances:

• Payment processors: Minimum necessary information to complete transactions via bKash, Nagad, Rocket, and Upay.
• Game providers: Technical connection information shared with providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe to deliver gaming services.
• Technology partners: Server hosting and cybersecurity service providers — who are bound by strict confidentiality agreements.
• Legal obligations: Where there is a court order or a valid request from a legal authority.

4.2 Disclosure Without Consent Is Prohibited

Apart from the circumstances listed above, your personal information is not provided to any third party without your explicit consent. Your information is never transferred to advertisers or marketing agencies.

5.1 Technical Security

ed33 uses industry-standard technology to keep your information secure:

• SSL encryption — all data transfers are secured
• Password encryption — account passwords are never stored in plain text
• Firewall and intrusion detection systems
• Regular security audits
• Two-Factor Authentication system

5.2 Administrative Security

Our staff are trained in strict privacy practices. Only authorized personnel have limited access to your personal information. All information access is logged and reviewed regularly.

5.3 Special Protection for Payment Information

During transactions via bKash, Nagad, Rocket, or Upay, we do not store your payment PIN or full account details. Only the necessary reference information is retained after a transaction is completed.

6.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. ed33 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function without these.
• Functional cookies: Remembering your preferences and language settings.
• Analytics cookies: Understanding which pages are used most and improving services.

6.2 Cookie Control

You can disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt core functions such as login and transactions.

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We generally respond to such requests within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you can request a correction. This can be done either through account settings or by contacting our support team.

7.3 Request to Delete Information

You can request to close your account and have your personal information deleted. However, some information may need to be retained for a specified period due to legal obligations, fraud prevention, or unresolved transactions.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can cancel this at any time by informing our support team. However, transaction-related and security notifications will always be sent.

We retain your personal information for as long as it is necessary to provide services. After an account is closed, some information may be retained for a specified period for legal obligations and fraud prevention purposes. Inactive account data is reviewed regularly and securely deleted when no longer needed.

ed33's services are for those aged 21 or above only. We do not knowingly collect personal information from any minor. If a minor's information is collected by mistake, we will take immediate steps to delete it. If you believe a minor is using our platform, please notify our support team.

We may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email or mobile number. The updated policy will be published on this page and the "Last Updated" date will change. Continued use of the services after changes are made will be considered acceptance of the new policy.

Responsible gaming is a priority at ed33. We may use data on your gaming activity to identify unusual or concerning patterns. This allows us to provide timely support to players. This analysis is carried out entirely for your wellbeing and not for any commercial purpose. For more details, visit our Responsible Gaming page.